ombudsman

ombudsman
/'ɒmbυdzmən/ noun
an official who investigates complaints by the public against government departments or other large organisations
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‘…radical changes to the disciplinary system, including appointing an ombudsman to review cases where complainants are not satisfied with the outcome, are proposed in a consultative paper the Institute of Chartered Accountants issued last month’ [Accountancy]
COMMENT: There are several ombudsmen: the main one is the Parliamentary Commissioner, who is a civil servant and investigates complaints against government departments. The Banking Ombudsman, the Investment Ombudsman, the Building Societies Ombudsman, the Pensions Ombudsman and the Insurance Ombudsman are independent officials who investigate complaints by the public against banks, financial advisers, building societies, pension funds or insurance companies. They are all regulated by the Financial Services Authority.

Dictionary of banking and finance. 2015.

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  • Ombudsman — désigne dans de nombreux pays l équivalent de la fonction de médiateur de la République[1] ou de Protecteur du citoyen dans plusieurs pays francophones ou de défenseur du peuple dans des pays hispaniques, ou encore de défenseur du citoyen ou bien …   Wikipédia en Français

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  • ombudsman — n. An official in a government or company whose job is to hear, investigate, and remedy complaints. The Essential Law Dictionary. Sphinx Publishing, An imprint of Sourcebooks, Inc. Amy Hackney Blackwell. 2008. ombudsman a …   Law dictionary

  • ombudsman — [ ɔmbydsman ] n. m. • v. 1960; mot suéd., de ombud « délégué » et man « homme » ♦ Dans les pays scandinaves, Personne chargée de défendre les droits du citoyen face aux pouvoirs publics (cf. Médiateur [en France], protecteur du citoyen [au… …   Encyclopédie Universelle

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